Frequently Asked Questions

What can I do with my candle vessels after use?

At Rural Candles, sustainability is an important and guiding principle for our business. We encourage you to find ways to repurpose your candle vessels at home, and we've designed our candles to make that easy by using only pure plant-based waxes and a very minimal amount of wick adhesive.

When you're finished burning your candle and only 1/4 inch of wax remains in the vessel, it's time to give it a new life. There are two recommended ways to clean the residual wax from your candle vessel.

Freezer Method

Place your used candle into the freezer for a short time until the wax has hardened, then use a spoon to pop out the remaining wax and wick. The vessel can then be sponge-washed with warm soapy water and it will be as good as new.

Oven Method

Heat your oven to the lowest setting. Place your used candle upside-down on a rack over a paper-lined baking tray to catch the melted wax. Once the wax has melted out of the vessel and everything has cooled enough to touch, you can remove the wick tab with a spoon, and then sponge-wash the vessel in warm soapy water.

Your empty candle vessel can now find a new life in your home as a container for your favourite flower in your bedroom, makeup brushes in your bathroom, or beverage by the fireside.

If you're in the Vancouver area, you can also find out how you can earn store credits through our Vessel Return Program.

Can I pick up my order?

Unfortunately, we do not offer a pick-up location at this time, unless we have an in-person event scheduled that you would like to come meet us at! We can certainly hold your order and bring it to our event location. Feel free to reach out to us at if that's something you would like to do.

Do you offer wholesale?

Yes! We are growing our list of retailers, so if you think your shop is a fit for our products, please feel free to contact us at

Do your products ever go on sale?

Yes! We offer subscriber-only promotions every month, so be sure to sign up for our mailing list to hear about our monthly feature!

Do you offer refunds or exchanges?

We want you to love your candles as much as we loved making them.  If you are unsatisfied with your purchase for any reason, please let us know by emailing

Requests for an exchange or return may be made within 30 calendar days of receiving your order and your item must be in the same condition that you received it, unused and in its original packaging.

Please note: The customer is responsible for the cost of return shipping.

If you have received a damaged or incorrect item, please email us at with a photo of the product as you received it, and we will happily refund or replace the item as quickly as possible.

Refunds can only be provided back to the original method of payment and unfortunately, we cannot accept returns on Sale items or Gift Cards.

How should I care for my candle?

For optimal burning, trim your candlewick to 1/4" before each use. This helps to ensure a longer, clean burning experience. If your candlewick is too long, it can create smoke and a hotter flame.

For the initial burn, trim the wick and allow your candle to burn until the entire top layer has melted across. This helps to ensure that subsequent burns are even and will not create tunnelling.

Never let your candle burn longer than 4 hours, as this may overheat the vessel. Do not leave your candle unattended. Do not burn your candle once there is only 1/4" wax left in the vessel, as this may overheat the bottom of your vessel and damage the surface that it is on.

If your candle has gemstones or other decorations on top of the wax, these will sink down with the wax as it melts. If you would like to keep them after your candle is done, the wax can be removed from the vessel using one of the methods described above, and the crystals can be rinsed off with warm soapy water in a sieve or cheesecloth.